Logistics
A customer portal for a freight forwarder
Customers book shipments, track them and download their documents themselves, from the data the ERP already holds.
The challenge
Customers call and email to book shipments and to ask where their cargo is. Account managers look everything up in the ERP and answer by hand, and in the busiest weeks the questions bury them.
The solution
- 01
Map the booking and tracking flows with the account managers, and agree what each customer may see.
- 02
Build the portal on the ERP's data: bookings, shipment status and documents, with company accounts and roles.
- 03
Send every change of status by email and in the portal, so customers stop having to ask.
Related examples
A loyalty app for a retail chain
the loyalty card in every customer's phone
Customers carry their card in the app, see their points and personal offers, and get a receipt after every purchase.
Discovery + 3 months$58K
The timeline depends on
the till system's API, the loyalty rules and the app store reviews
A financial product ahead of an investment round
a tightly scoped first release
A first release with two core user flows, payments and basic analytics.
Discovery + 2 months$42K
The timeline depends on
the first-release scope, payment requirements, integrations and security checks
Continuous development for a B2B SaaS
features released every week
The core flow takes over the roadmap beside the in-house team, and ships features every week, each one reviewed and tested.
6 months$96K
The timeline depends on
the size and state of the codebase, its tests and the length of the roadmap