Retail and e-commerce
Sales, stock, promotions and customer questions all leave data behind. We use it to buy more accurately and to take routine questions off your support team.
Typical problems
We start with one store, one category or one support channel, and widen it once the figures hold.
- Purchasing is planned on last year's figures, so stock spoils or runs out
- Support spends its day on delivery and returns questions
- Churn shows up only after customers have gone
- Promotions go to everyone, and their effect goes unmeasured
How we can help
Assistants and knowledge search
Assistants for customers and staff that answer from your own documents and systems.
Learn moreForecasting and analytics
Demand and churn forecasts, scoring, recommendations and anomaly detection.
Learn moreProcess automation
Document handling, request routing and other routine work, done by software.
Learn moreMobile apps
iOS and Android from one codebase, with Flutter or React Native.
Learn moreRelated examples
Support assistant for an online store
answers drawn only from approved store content
The assistant answers from the store's approved policies and checks order status. Conversations it cannot resolve go to a person.
The timeline depends on
the state of the knowledge base, the number of integrations and the rules for verifying customers
Demand forecasting for a retail chain
a forecast for each product in each store
Every week, each store gets a forecast per product that allows for promotions, holidays and the season.
The timeline depends on
how complete the history is, the number of products and stores, and the ordering system
Churn prediction for a subscription service
a ranked list for the retention team
Each week the CRM receives a list of customers likely to cancel, with the likely reason.
The timeline depends on
the length of the history, how churn is defined, access to the data and the CRM integration
Contact
Get a preliminary assessment
Describe the task. Once we have read it, we will suggest a call and the materials to bring.
- An NDA before you share anything
- A free assessment, with no obligation
- A reply within one business day
Or write to hello@ampliative.ai