Support and maintenance

We take over systems others built, make them stable and secure, and keep developing them at a pace that fits your budget.

Test it with a pilot

When you need this

  • The system was built by someone who has since left
  • Every change takes months
  • You would hear about an outage from your customers
  • The product needs work, but not a full-time team

What is included

  • An audit of the system and a plan to put it in order
  • Response times and recovery terms proposed after the audit
  • Uptime monitoring and incident alerts
  • Dependency updates and security fixes
  • New features, following an agreed plan
  • A monthly report on what was done and what comes next

How we work

From the first call to support

  1. Step 01

    Audit

    We study the process, data and systems, and agree what success will look like.

  2. Step 02

    Prototype

    A technical prototype proves the approach on your real data in three to six weeks.

  3. Step 03

    Development

    Changes ship as they pass review and tests, and you follow them live on TaskDeck.

  4. Step 04

    Integration

    The system joins your infrastructure, next to everything that already works.

  5. Step 05

    Support

    Three months of warranty, then a support and development plan.

More about the process

After launch

We fix defects for three months after delivery, under warranty. Ongoing support, monitoring and further development are agreed separately, in a plan that suits you.

Questions and answers

Will you take over code you did not write?

Yes. The audit tells us how it is built, what is risky and what it will take to maintain.

How fast do you respond to incidents?

Response times are set by severity in the support agreement, once the audit is done.

Do we need a long contract?

No. Support runs month to month, with a report at the end of each month.

Can you build new features as well?

Yes, alongside the maintenance work, following an agreed plan.

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Contact

Get a preliminary assessment

Describe the task. Once we have read it, we will suggest a call and the materials to bring.

  • An NDA before you share anything
  • A free assessment, with no obligation
  • A reply within one business day

Or write to hello@ampliative.ai

The current process, its volumes, the systems involved and the result you need.

We can sign an NDA before you share materials.