Assistants and knowledge search
We connect assistants to your knowledge base, CRM and order data. Customers get answers, staff find what they need in seconds, and every reply points to its source.
When you need this
- Support answers the same questions all day
- Finding a clause or a policy takes your team hours
- Requests arrive by email and chat and are sorted by hand
- Your product needs search or an assistant of its own
Related example
Support assistant for an online store
The assistant answers from the store's approved policies and checks order status. Conversations it cannot resolve go to a person.
- Content
- approved policies only
- Orders
- status after verification
- Handover
- to an agent, with the history
What is included
- Customer assistants that answer, check orders and hand over to a person
- Internal assistants across policies, contracts and wikis
- Classification and routing of incoming requests
- Model and hosting chosen on cost, speed and data rules
- Deployment in your own cloud when data has to stay there
- Quality checks: test sets, answer metrics and regular reviews
How we work
From the first call to support
Step 01
Audit
We study the process, data and systems, and agree what success will look like.
Step 02
Prototype
A technical prototype proves the approach on your real data in three to six weeks.
Step 03
Development
Changes ship as they pass review and tests, and you follow them live on TaskDeck.
Step 04
Integration
The system joins your infrastructure, next to everything that already works.
Step 05
Support
Three months of warranty, then a support and development plan.
After launch
We fix defects for three months after delivery, under warranty. Ongoing support, monitoring and further development are agreed separately, in a plan that suits you.
Questions and answers
How do you choose the model and the setup?
By the volume of documents, the response time you need, where data may be processed and what it costs to run. We compare the options on your own questions before deciding.
Will it make things up?
Answers are built from passages found in your documents and link back to them. When nothing relevant turns up, the assistant says so or passes the conversation to a person.
How is our data protected?
Storage, access and which services may see the data are agreed before the pilot. Where needed, everything runs inside your own infrastructure.
How long until it is live?
A pilot usually takes six to ten weeks. Connecting live systems, setting permissions and rolling out to everyone follow as separate milestones.
Related services
Forecasting and analytics
Demand and churn forecasts, scoring, recommendations and anomaly detection.
Learn moreComputer vision
Inspection on the line, document recognition and video analytics.
Learn moreProcess automation
Document handling, request routing and other routine work, done by software.
Learn moreContact
Get a preliminary assessment
Describe the task. Once we have read it, we will suggest a call and the materials to bring.
- An NDA before you share anything
- A free assessment, with no obligation
- A reply within one business day
Or write to hello@ampliative.ai