Legal services
Knowledge search at a law firm
Lawyers search contracts and opinions in plain language and get answers that point to the exact document and clause.
The challenge
Precedents and earlier opinions sit in shared folders and email. Finding the right clause depends on who remembers where it is.
The solution
- 01
Index contracts and opinions, keeping each document's access rights.
- 02
Answer questions with passages from the archive, linked to the exact document and clause.
- 03
Show every lawyer only what their permissions allow.
Related examples
Support assistant for an online store
answers drawn only from approved store content
The assistant answers from the store's approved policies and checks order status. Conversations it cannot resolve go to a person.
The timeline depends on
the state of the knowledge base, the number of integrations and the rules for verifying customers
Document processing for a logistics operator
documents checked before they reach the ERP
Waybills and invoices arriving by email and from scanners are read, checked and loaded into the ERP.
The timeline depends on
the number and variety of forms, the quality of the scans, and what the ERP allows
Churn prediction for a subscription service
a ranked list for the retention team
Each week the CRM receives a list of customers likely to cancel, with the likely reason.
The timeline depends on
the length of the history, how churn is defined, access to the data and the CRM integration